Terms and Conditions

Fuud Online Ltd Orders

Delivery - For all orders there is a delivery charge is £8.00

Our Delivery day is Thursday*
Orders made before 12.00am (midnight) on a Tuesday are despatched Wednesday and delivered on a Thursday.
Orders received after 12.00am (midnight) on a Tuesday will be delivered on a Thursday the following week.

PLEASE NOTE: For products listed under our 'Special Orders' Section -
Orders must be made before 12.00am (midnight) on a Friday to allow for despatch on the following Wednesday.

We cannot give a specific time of delivery and it can be up to 6pm on the delivery day
It should be mentioned that it is best to ensure that someone is available to sign for the parcel as it will not be suitable for delivery the next day.
In the event that nobody is available to sign for the parcel it will be left in a secure location “AT YOUR OWN RISK”.

There will be no refund available for any unsigned for deliveries and neither Fuud Online Ltd nor the courier will assume any liability.
We can if you wish instruct the courier to leave the parcel in a secure location if you inform us when ordering of a location you would like the parcel to be left.

Please include a contact phone number with your order for the courier to contact if there is a problem.

The delivery charges relate to single delivery on  Mainland UK only – for carriage charges to the Highlands and Islands, Channel Island and Northern Ireland please contact us for specific weight dependent charges.

How we ensure maximum freshness - All our goods are securely packed and delivered inside reusable insulated ice packed boxes to ensure maximum freshness. Our Pies are vacuum packed to ensure that the quality of the goods are maintained whether the products are consumed fresh or frozen for future use**.

 

* Whilst our courier will endeavour to get your parcel to you on time, occasionally unforeseen circumstances mean that this is not always possible. Should your parcel not arrive within this timescale, let us know immediately and we can ‘Track & Trace’ your parcel and inform you of its estimated delivery time.

** If for any reason our products do not reach you in good condition, please notify us immediately so that we can arrange replacement or refund.

We reserve the right to change, modify, substitute or remove without notice any information on this site as necessary.

Top